Complaint / review text:
So I had received the trial offer for Stamps.com in the mail and decided to give it a try. I set up my account thinking that I would be using it since it was the time of year in which I usually have to send a lot of mail. I never used the service but kept it until the last day of the trial offer period in case I needed. Once the day to cancel came, I went online to cancel my account, but unfortunately nowhere was it made immediately apparent that in order to cancel your account, which was created online, could only be cancelled by phone. As it was 9:30pm on a Friday when I had attempted to close my trial account, their offices were closed and were not open until Monday. Again, nowhere in the trial offer I received in the mail did it state I had to cancel my account before a specific time, in fact it said cancel ANY time, so I assumed that the time of day did not matter.
So I was charged the $15.99 despite the fact that I had every intention to close my account before my trial period ended.in addition, I was charged $1.55 for the Saturday and Sunday that I had the account even though there was no way for me to close the account until Monday. I was already upset with the $15.99 charge that I felt was wrongfully charged, but it was further worsened by fact that an additional $1.55 was added all because they do not feel like offering a method to cancel your account online and not being opened on weekends.