Complaint / review text:
I made a payment to JC Penny by Bank of America On=line payment on Nov 19th. My payment was paid out as $3507.00. My payment cleared to JC Penny on Nov 19th. I did not see the error until Mon Nov 24th. I immediately called Bank of America. On-line banking called Ge Money and they wouldn't talk to Bank of America, so I had to call them. I talked to Robert who was a supervisor and he told me I would have to fax a copy of my statement and Bank of America would have to fax them a copy that the payment cleared.
All of this has been done, and my still have not been reimbursed for my $3507.00 over payment. I call GE money everyday and either talk to Robert, Kevin and Chris and am still being jerked around. JC Penny finally sent out my check who was supposed to be sent to Bank of America at the Willingboro Office on Sat Nov 29th. Bank of America has still not rec'd the Fed X envelope yet, because when they sent the check out Fed x they put the label on the Fex X envelope as Bristol, TX 78343. Who knows where they got that adress at???
When I called FedX after waiting for someone from GE Money to call be back with the tracking #, Fed x told me that all Ge MOney had to do was call them and give them the correct address, so I called GE Money and told them and I would call them back to find out if they called. They did call, but told them to return my check back to them. I have Creditors that need to be paid, I have over $280.00 overdraft charges on my checking out as of today, and I just got off the phone with GE Money Kevin (supervisor) and they think the check will go out today, but I won't get it before Wed or Thursday. I asked him why it wasn't going out Priority, he said Fed x only has 2-3 day delivery. I have been jerked around for the past month and find it disgracefull that the comsumer is treated in this manner and nothing is done to these banks who mangage accounts for JC Penny, Sears, Marshalls or whatever.