Complaint / review text:
I ordered curtains from the store and had them shipped to my home. When they arrived I only received 1 panel instead of 2. When I called J. C. Penney they told me I had to return the one panel and order new curtains. I had to pay for the new curtains and would get a refund for the 1 panel. However, I live over 75 miles from the store and wasn't sure when I would be going back. The customer service person then said they could order the other panel. I'm still waiting for the other panel without any help from JC Penney.