Complaint / review text:
I bought a pair of shoes from this site at a price that I thought was a. On the 9th of July I was told that they could not source my item and that I would get my money back as well as a R100 in my account on the site for the inconvenience.
I forwarded my banking details to Kim Wesson, from the customer service (CS) team and I was told that I would receive a proof of payment and my refund in 24 - 48 hours.
On the 21st I contacted Kim again because I had not received my refund or any proof of payment. I was then informed by Kim that Lezelda Els, from CS had been on leave and that I would receive my proof of payment as soon as she sent it to Kim.
I only received my proof of payment on 28 July, after I had to contact them again with regard to when I would be receiving my refund. A lady called Savannah Harley from CS sent it to me, only to find that my the bank name and branch code where they sent the refund were wrong and not the ones I had sent to Kim. Further that the refund was made on 10 July.
I sent a screenshot of the email I sent to Kim on the 10th with my account details and Savannah said I would get in 24/48 hrs. That was July 30. I still don't have my refund.