Complaint / review text:
I ordered christmas gifts for my children and grandchildren online and asked that they be delivered to the Modesto California store. When my daughter received the call to pick up the order she immediately responded. Not package was at the store. This happened three days in a row. On the third day whe asked for a manager and had taken the exact order number. A very angry and rude customer service person began to belittle my daughter and her manager continued to assault my daughter with verbal foul language.
A customer witnessed this and stated to the manager that my daughter was not even upset or rude. Why was she the getting such an attitude. I called the store manager and asked that all my orders be canceled and that I would never shop online or in a JC Penney store again. NOW WHY THIS HAPPENED ACCORDING TO THE MODESTO CALIFORNIA STORE MANAGER GREGG: I had not updated the phone number on my online account. The customer service desk decided that since my phone number did not match the number my daughter provided - it must be a fraudulent transaction. My daughter was treated like a criminal. The packages had already been returned and were not physically in the store when she was called to pick them up
Gifts were not delivered. Verbal, emotional and physical abuse resulted from jc penney staff.