Complaint / review / scam report
Handle Only Needed for Hurricane II 360° Spin Mop

Complaint / review text:
Handle on spin mop came apart and I can not get it back together again. This makes the mop useless. It also makes everything that I bought along with the mop useless. The

Basic mop and spin bucket unit was $45.47, the dolly was $27.45, the extra mop had was $18.97, and the extra brush was $18.97 for a total of $110.86. First I called Telebrands at 1-800-777-4034. I was told that they only replace the whole product if it is still in guarantee. It is out of warranty and all I want to do is order a mop handle and charge the shipping and handling to my VISA. I was told that Telebrands doesn't do that. And the representative was rude.

So I called HSN. They don't replace parts either. The HSN representative did give me a different number for Telebrands and said she would report my problem up the line at HSN after I reported my experience with Telebrands. I called Telebrands at the second # and got the same response that I did the first time, rudeness and all.

So who is going to replace my mop handle or tell me how to get it replaced.

Contact information:
Author: Contact with Author

Offender: Telebrands

   State: Pennsylvania   City: Mount Lebanon
Address: One Telebrands Plaza
Phone: 973227877718007774034

Category: Shops, Products, Services


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