Complaint / review text:
Handle on spin mop came apart and I can not get it back together again. This makes the mop useless. It also makes everything that I bought along with the mop useless. The
Basic mop and spin bucket unit was $45.47, the dolly was $27.45, the extra mop had was $18.97, and the extra brush was $18.97 for a total of $110.86. First I called Telebrands at 1-800-777-4034. I was told that they only replace the whole product if it is still in guarantee. It is out of warranty and all I want to do is order a mop handle and charge the shipping and handling to my VISA. I was told that Telebrands doesn't do that. And the representative was rude.
So I called HSN. They don't replace parts either. The HSN representative did give me a different number for Telebrands and said she would report my problem up the line at HSN after I reported my experience with Telebrands. I called Telebrands at the second # and got the same response that I did the first time, rudeness and all.
So who is going to replace my mop handle or tell me how to get it replaced.