Complaint / review / scam report
Virgin Active South Africa
Incompetence - again!

Complaint / review text:
There is a kettlebell class advertised at the Lonehill gym at 6:00am on Tuesday. I have tried to go to this class 3 times and today was the first time I was told that there is no such class. The first time, the instructor was doing some kind of ab class instead of kettlebells. I asked at reception and they confirmed that it was meant to be the kettlebell class but the instructor didn't know what they were doing. That was the only answer I could get, so I left. The second time I tried to go to this class I had a similar response. Today, I tried for the 3rd time, hoping that maybe by now they had an instructor that knew what they were doing but there was still another class being held in the studio. One the instructors finally told me that no-one at that gym is qualified to train kettlebells so there is no kettlebell class. If that is the case why on earth is this class showing on the website, on the schedule in reception and on the schedule at the class? Once again, complete incompetence from Virgin Active.

Contact information:
Author: Contact with Author


Offender: Virgin Active South Africa

Country: South Africa   State: All Country   City: Lonehill

Category: Sports

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