Complaint / review text:
Horrible Customer Service, Horrible Policies, Horrible Experience.
I purchased some soccer gear for my 10 year old who is a goalkeeper for her Christmas Present. I found epic sports which I will here forward need to refer to as "epic idiots" on line when searching for my daughters Christmas present. I purchased her gifts on December 11th and gave her her gifts on Christmas. After trying on her gloves and goalie jersey, we discovered that her jersey was to big and her gloves were to small. I purchased a couple of other items that fit just fine. Sunday, January 26th I wrote an email to Epic Idiots requesting instructions on how I could exchange the two products that did not fit correctly.
I received an email back from "Cody" the Office manager telling me that their policy was not to take returns after 30 days. I answered that email with an explanation that I was not looking for a return, but simply an exchange and that I was happy to pay for any additional shipping costs. I again received an email from Cody saying that it didn't matter if it was an exchange, they consider that a return.
The same day I received that endearing email I decided to call and spoke with Sean in customer service. I explained to him that I was also in the service industry and that I understand policies must be in place, however it was 31 days past Christmas and I was willing to pay for additional shipping costs and even a restocking fee. He put me on hold and came back and said sorry, there is nothing we can do. That was what "Epic idiots" considered smart business practice. So now, my daughter is unable to use her Christmas presents and they have lost a potential customer for life.
I asked for the owners name and Sean told me that he could not give that to me but that I might be able to find it on their website. I also asked to speak with Cody and was shut down on that attempt as well.
I must say that this is the first negative review that I have ever written. I regret not looking at the reviews on this company before making my purchase. But nothing makes me more upset then companies that lack common sense that leave their customers with such a bad taste after trying to make a good faith effort to support their business. There are so many choices out there. I would highly encourage anyone reading this review to make a different choice than using this company to make their purchase. Use a company that cares about making people happy. "Epic Idiots" does not deserve to get your business if you can choose any number of the others that use intelligent business choices.