Complaint / review text:
I have been a daily user of my local health club in Matteson IL for the last three years (since my retirement) I have lost 30 pounds since attending the Cycle classes and I am very pleased with my accomplishment.
There is an instructor (Lisa) who has also been promoted as the responsible individual for the class instructors for 5 or 6 clubs within the area. Lisa is also the Monday morning instructor for the 9:15am cycle class. Today Lisa failed to show for the class, never called the front desk to notify them that she wasn't going to make the class. She attempted to contact a back up instructor at the last minute, but no one was available at the last minute.
The class was completely full and no instructor. How disappointing. This is not the first time this has occurred. Corporate needs to know who they are promoting.
I am using this site to complain, as the LA Fitness club does not appear to have anyone in charge who is willing to address Lisa's non conformance to a schedule.