Complaint / review / scam report
Icon Health and Fitness
ICON health and fitness sold me a treadmill that doesn't work

Complaint / review text:
I recently purchased a Proform treadmill in Jan. It was delivered in Feb, and after using it once, it would not turn on.

I called Proform and they arranged a technician to come and fix it. He ordered parts. I waited another two weeks, and it shutdown after 1 use. I again called Proform and a technician came to my house.

He said it needed a new motherboard, so I waited a week or two for new parts and after 3 new motherboards, it doesn't work. The technician came again and replaced the entire motor and other parts today, and it still wont turn on. I called Proform and they told me they will not replace the treadmill until they have more money invested in fixing it than it would cost them to replace it! I have been paying payments for this treadmill which was $2000.00 since Feb.

And Proform / ICON fitness has offered nothing except to repair the treadmill.

Their customer service is awful and I would not recommend purchasing anything from them. This treadmill is obviously a "lemon" and Proform cares more about maintaining their profit than committing to making things right with their customers.

Contact information:
Author: Contact with Author

Offender: Icon Health and Fitness

   State: Ohio   City: Cleveland
Address: Customer Service Department

Category: Sports


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