Complaint / review text:
I was a member at Planet Fitness in Belmont NH. My annual membership was up in May 2011. I had spoke to an employee at the desk the last time I was there because I was moving, and I was told I had to finish out my annual membership and then I could call to cancel before they started the new one, and if they did not cancel it would be refunded.
I called when I saw the 39.00 was taken out of checking account for another year of membership dues and explained to the manager what happened. She told me that the employee's can not tell anyone to call like that, but that's what I was told. And my 39.00 will not not be refunded.
I waited several months like I was told by Planet Fitness for my membership to run out, then to cancel the new one. They stuck it to me. I will go some place else, and tell others about how they are!