Complaint / review text:
I've been wanting to join for sometime but since my youngest son was preemie, I was too afraid to use L. A. Fitness kids club.
He just turned a 1yr, so I decided I was ready to join.
This morning was the first time at LA fitness and everything was going great. My son didn't have a problem going with young lady at kids club. I noticed there was only one lady with the kids, but since there was only 2 other kids I figured they would call for back up if more children came. I had a great work out... Even though the class kicked my butt.
I felt so good until I went to pick up my son and found the same girl caring for 10 kids.
I really felt sorry for her, because she was really trying to tend to all the kids. I told her, "isn't there suppose to be two people caring for the kids at all times"? Her response was "yes, but the other girl isn't here right now". I got my son, and found that his diaper was so wet, it had leaked though his clothes.
I asked to speak with the supervisor and was told he doesn't work on the weekend. After asking around, I found that the other girl who was suppose to be helping with the kids club, was the same young lady I had seen talking to a young man at the front desk. She was talking to the young man when I walked in and when I was done with my workout she was still there. I thought she worked at the front desk!
Then I find out...
She's the young lady who should have been working in the kids club! I just got my membership today and I plan on canceling it Monday when I complain to the supervisor, who's only there during the week.