Complaint / review / scam report
Consumer Service? Paying but not Receiving

Complaint / review text:
My Fianc? Is with Vodacom - For more than a WEEK now, she is unable to receive incoming calls!

The Vodacom shop in The Grove Mall (10 November) - said its her phone, its not the case!

Phoned the call centre (11 November) - switched the phone off, tried it after 20Min, etc, he indicated that the matter has been referred to Advance Call Centre and Ref No. Will be sent - that never materialised.

We then realised that only a one or two incoming calls are actually received - BUT - ONLY from a VODACOM Number!

The Vodashop Woodlands (12 November) - lady very helpful, went through the phone and confirmed that it is not her phone but the network, but they can't do anything about it. We decided to purchase a new Sim card and do a Sim Swop - that didn't do anything!

Phoned the call centre (12 November) - person at call centre said "we couldn't get hold of you, couldn't get through on your phone" - really! The complaint is that the number is unable to receive any calls!!! Then gave my number to call

Subsequently, phoned call centre on 13 and 16 Nov - to NO AVAIL!

I phoned Vodacom call centre today - both times line goes dead!!!

Consumer Protection Act 68 of 2008 - Vodacom compliant?

Contact information:
Author: Contact with Author

Offender: Vodacom

Country: South Africa   State: All Country   City: Pretoria

Category: Telecommunications


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