Complaint / review / scam report
Services paid for even when not using it

Complaint / review text:
Really not happy with how mtn delt with the situation. I was billed 15 months for bis even when im using a samsung and they dont want to refund me. I asked for it 2 be removed but wasnt. I had 2 contract with mtn. Both was due for an upgrade. Did both but still had bis active. After I had a look at my statements 5 months after upgrade i saw i was still paying for bis even thou I asked them to remove it. They then stated that they did. Had a look now again and only the one was cancelled 5 months after not using bis. So then the 2nd was subsequently cancelled now 15 months after the contract was changed. So essencially its 20 months that I was paying R60 for bis. I would please like all the funds refunded back to me as soon as possible

Contact information:
Author: Contact with Author

Offender: Mtn

Country: South Africa   State: All Country   City: Canal Walk

Category: Telecommunications


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