Complaint / review text:
I sent out an email to customer service stating that I want to cancel my contract on 6 Nov 2014. On 8 Nov I get the automated reply of receipt of request, Reference nr: 1411060000236693. After some time I give a call to them asking if they have received my email. No one knew anything about it. When I spoke to the contracts department, I was assured that the contract was cancelled and that my last billing would occur end of Dec. I was also told that my contract would expire 10 Dec and I would only be billed the necessary amount/charges.
Today I check my bank statement, only to see I've been billed the full normal contract amount. ALSO, I got an invoice for Dec that stated the same thing. WHY, OH WHY would you bill me the full amount if I have already spoken to contracts department to cancel the contract well in advance and emailed you all the details?
Please, sort it out now!!! And... Pay back the money you from my account!!!