Complaint / review / scam report
Overcharged after notification

Complaint / review text:
I applied for 10mbps uncapped adsl and got it no problem (April or May 2014, not too sure). After the first 3 weeks or so I phoned Telkom to complain about the line speed and connection continually dropping. The consultant then told me that my line could only handle 3mbps so I asked them to drop the uncapped accordingly. Today 20/01/15 I phone to query the billing only to find I am still paying for the 10mbps package. After countless fault reports my connection still drops every hour or so and the guys who check my line say its all fine and I must phone technical support. Guess what they say its a line fault. 9 months and no solution?
What do I need to do to get the attention of Telkom.

Contact information:
Author: Contact with Author

Offender: Telkom

Country: South Africa   State: All Country   City: All

Category: Telecommunications


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