Complaint / review / scam report
Unauthorized debits

Complaint / review text:
I've been with this company for probably 8 years now, if not more. When I opened my contract I was on a debit order system. A few years back I cancelled the debit order and paid directly via EFT which was approved by Autopage. Last year when I skipped a month due to being unemployed, Autopage just reinstated a debit order on my bank account without my knowledge as I was not using that account for a while. The debits were dishonoured due to insufficient funds (helloooo! Unemployed) I made the payment and then skipped two month and then paid via December only I found out about these debits for Aug, Sep and Oct when funds were put in my account to settle and discontinue my contract, which expired in December. These debits cost me R180 each! Which I had to pay for. My contract has been suspended yet the bill is running yet no one is getting back to me on this. The consultant told me that even though I cancelled the debit order with them a few years back, they still have my details so can and will use it. Now I cant cancel this contract because of the debt, I cant use the phone and Autopage refuses to refund my money or acknowledge this! How is this even legal!!!

Contact information:
Author: Contact with Author

Offender: Autopage

Country: South Africa   State: All Country   City: Accounts

Category: Telecommunications


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