Complaint / review / scam report
Vodacom -"power to you" for us NOT helping you!

Complaint / review text:
Called the call centre and logged a request regarding my network on 10 Feb. Ref: a1-wyjp-3591vl. I do not have signal at my new property. Signal ranging from 3g, edge to GSM or none, by simply moving the phone. I am not an acrobat and cannot afford to stand with one leg in the air waiving a make shift antenna around, to simply confirm my customer's order. They tried calling, no answer (which is kinda obvious if I don't have signal) and close the query after one attempt. I then requested the query to be re-opened. No feedback as yet! I am trying to run a business, and find it unacceptable that since the 10th nothing besides reopening the query has happened. Customers cannot get hold of me, and only en-route to them I receive notifications of the miss calls. Which in turns means that some appointments were cancelled or postponed. Orders were delayed and I am driving around like a fool not knowing what is going on in advance. Which is additional expenses incurred. I did my part and logged the query, why aren't Vodacom resolving it? Must I first hold them accountable for the additional costs??? As with SONA, Please stop jamming the signal, resolve this and BRING BACK MY SIGNAL!!!

Contact information:
Author: Contact with Author

Offender: Vodacom

Country: South Africa   State: All Country   City: Network

Category: Telecommunications


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