Complaint / review / scam report
Autopage
Ref 529887 transfer of contract Nashua to Autopage

Complaint / review text:
My contract with Nashua Mobile was transferred to Autopage. I logged a query Dec 2014, as the invoice reflected high data charges. It was confirmed that I was only getting 100mb and my Nashua allowances of 1G was not accounted for on the Autopage system! I was required to get in touch with Nashua to forward Autopage the details, which was done, so I can be credited for data charged in December and for Autopage to update my correct contract details. The correct details of the contract are now reflective on the system. However I am still waiting to be credited for the data charged as per the December / January invoice. I've made endless calls to your call centre, written a number of emails and corresponded Managers Ashlee Jurakan and Aldrin Riggard. As managers there attitude in attending to customers seems to be reflective of the general uselessness of the call centre staff and the customer service at Autopage, as my query on the December charges have not been attended to. Ive been told its not their problem so if this does not with the customer service team to action directly and that the query is closed... So if your at customer services can't help then who CAN?

Contact information:
Author: Contact with Author


Offender: Autopage

Country: South Africa   State: All Country   City: Anch

Category: Telecommunications

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