Complaint / review / scam report
Missing Minutes/Texts

Complaint / review text:
As of 3/31/2015, my Tracfone minutes balance was 779 and the text balance was 949. As of 4/14/2015, the minutes balance was 361 and the text balance was 366.

During that period, I made 4 calls that totaled approximately 5 minutes and sent two texts. However, I lost 418 minutes and 583 text units (I did not include data balance because I actually used the data!). I called Tracfone customer service and they said they couldn't do anything because I "used the units." It's curious that someone else posted the same issue on this forum a few days ago.

I wonder how many other people this is happening to??

Contact information:
Author: Contact with Author

Offender: Tracfone

   State: Washington   City: King County
Address: 9700 N. W. 112th Avenue
Phone: 18008677183

Category: Telecommunications


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