Complaint / review text:
Magic Jack advertises "Unlimited" calls in the US and Canada. I took out a 5 year subscription.
After 1 year the account was cancelled because I violated the user terms and agreement by making too many calls. I was making about 10 per day on average. Customer service told me that their computer determines when the terms have been violated based on the number of calls made and there is nothing than can be done and no one I can talk to. I lost 4 years of service and they refused to refund the unused portion of the contract... Approximately $80.
However if I paid AGAIN to signed up AGAIN, everything would go back to normal.