Complaint / review text:
Tried to set up MagicJack Go, but was not compatible with my office setup. Cords would not work.
They told me I had to use my computer and not my modem. Unacceptable. I told them to CANCEL the port request and that I was returning the equipment. Not only did they not cancel the porting, but they took my money and now I have no phone at all!
They went ahead and ported the number!!! Customer Service is a bunch of morons and idiots. MagicJack has charged me for a porting fee I cancelled and for 911 services I don't have. They won't refund the money they took.
They won't cancel the porting. I have to contact my original carrier and get everything re-set back up. This is costing me time and money... All for trying to use a service to save some money. Now I am getting emails telling me I have MagicJack voicemail... But I have no way to access the messages...
Run!!! Do notuse magicjack