Complaint / review text:
Ordered phone on-line, received notification from Motorola that credit card charge was refused, and therefore, the order cancelled. After an hour on the phone with Bank of America and Motorola on day two, I found out that the original transaction was accepted by the bank, but that Motorola's system was unable to confirm the transaction.
Motorola then resubmitted the charge 13 times! Customer Service (more like customer torture) Department refused to reinstate the order, told me to place another. I refused to do that as the original 455 U.S. D. Charge was still pending on my account, even though they claimed to have released the hold.
After another go-round on day three, Motorola C. S. Rep. Said, "We're just going around in circles" and would not connect me with her supervisor. I asked for a State-side physical address so that I could write a letter of complaint, and she gave me a bogus e-mail address; [email protected]
I nearly laughed when she said it, but tried it anyway. No surprise when my message bounced.
It's now five days later and the pending charge has finally dropped from my credit account. I believe I'll buy another iPhone.