Complaint / review text:
Virgin keeps charging my pre paid cell phone for balance inquiries. Its 2 cents every inquiry. We are not checking the balance yet every 1-4 minutes the phone lights up and its takes more money off. Then it added a text pack which we never ordered and then took it off within the same minute it was added. Literally. It says added pack at 12:22. Took off pack for more xtras we never ordered at 12:22.
I called 5 times and was called a liar. They insisted we check the balance every 1-4 minutes. I told them we dont and told them who in the heck has time to check balance ALL DAY AND NIGHT!
I was yelled at again. Then we took the battery out of the phone and yet we are being charged for texts that we are not sending. There is no battery in the phone. I told them this and they again said i was lying.
I truely hate virgin mobile.