Complaint / review text:
I had a Virgin Mobile prepaid phone and my phone was deactivated before I could add money to it.
I lost $143 balance in my account and 143 free minutes. I had until September 15th to top-up but Virgin Mobile deactiveated it before then.
Now I have lost my number, money, & minutes. They now want me to reactivate it with a different number and zero balance. I don't think so.
They never send me an email, text, or phone call telling me when the cutoff date was. I think Virgin is being sneaky in doing this. I will never do business with them again.