Complaint / review text:
I have been a loyal ATT customer for years. Recently (a couple months ago) I am using my phone as normal and I receive a text from ATT stating I am in the "top 5% of data users" (and I do not use that much), and that my access speeds will be throttled. So the next month, I try to lower my usage, which i should NOT HAVE TO DO AS I AM ON AN UNLIMITED DATA PLAN AND HAVE BEEN FOR MANY YEARS. That month I get a text stating that I have "reached 5 gigs of data, and my speeds will be throttled down". This past month I get a text saying you have "used 3 gigs of data and you speeds will be throttled". I have an unlimited internet plan. ATT is not holding up their end of the contract when they LIMIT my speeds. Once they throttle speeds down, the data portion of the phone is nearly unusable it is so slow.
My contention is that by limiting speeds ATT is effectively limiting the use of the data plan, making it not truly "unlimited" as advertised. Websters defines UNLIMITED as "lacking any controls, unrestricted, boundless, infinite, not bounded by exceptions". This is NOT how ATT is managing those of us with unlimited data plans.
I have been able to find documentation that ATT has been sued in court for this, and the judge has found in favor of the plaintiff. I pointed this out in my MANY calls to representatives, but the response of ATT is basically "too bad we will do as we want".
I have made numerous calls to ATT over their limiting of data to no avail. Each time their response equates to " too bad". I have asked to be allowed to leave ATT quietly and only have my early termination fee waived, they refuse to cooperate in this matter. I have asked to have my data unthrottled, to no avail, their response equates to "too bad we will do as we want". I have already moved my home phone to Verizon. I have a speed test app that shows exactly how slow data becomes once they throttle it.