Complaint / review text:
We joined metropcs over a year ago. At the time we joined the highest plan available was for $50. Which included "unlimited voice, text and data 4G service". Today our service was limited to NO 4G at all. When calling the company, they say our service is restricted and we have NO 4g because we used up our alloted 4g and it will not be back until the next billing cycle. I went to their webiste and now see that they have higher service plans that include more gigabites, but you have to upgrade to a $70 plan to actually get the "unlimited voice text & data" service that they now require you to pay for if you actually want the "unlimited" plan, even though they are still unscrupulously advertising "unlimited voice text and data" (make sure to read the fine print now) and that is what we joined under when we originally signed up with Metro pcs. We were never notified of this change, and feel that the company is taking advantage of customers and This is very unethical business practices, and something needs to be done about this company.
I have filed a complaint with the FTC (Federal Trade Commission) and suggest everyone who is or has experience the same problem with Metro pcs to file your own complaint at http://www.ftc. Gov