Complaint / review / scam report
Cbeyond
Blocking outbound calls to numerous coutries.

Complaint / review text:
My employees starting complaining about not being able to call their customers in a number of countries. I called support to get the issue resolved and this led me to an even bigger problem, CBeyond is blocking many countries in ALL the customer accounts.

I requested a list of the countries being blocked, but their reps have a memo explicitly stating they cannot send the list to any customer. However, the memo allows for answering "yes" or "no" to whether a country is on the list, so I asked about all 273 country codes (yes, that's how many codes there are).

83 countries are being purposely blocked by CBeyond.

Their proposed solution is to give me a calling card to make my calls. What good does a calling card do me when so many employees are calling customers from many of these countries? This is not service and sure as isn't the service I signed up for nor care to have.

The list of countries being blocked is as follows:

Albania 355

Algeria 213

Andorra 376

Angola 244

Anguilla 1 264

Armenia 374

Ascension 247

Azerbaijan 994

Barbados 1 246

Belarus 375

Benin 229

Bosnia and Herzegovina 387

Botswana 267

Burkina Faso 226

Burundi 257

Cambodia 855

Cameroon 237

Cape Verde 238

Central African Republic 236

Chad 235

Comoros 269

Congo 242

Congo, Democratic Republic of the (Zaire) 243

Croatia 385

Diego Garcia 246

Djibouti 253

Equatorial Guinea 240

Eritrea 291

Estonia 372

Ethiopia 251

Gabon 241

Gambia 220

Georgia 995

Grenada 1 473

Guinea 224

Guinea-Bissau 245

Kyrgyzstan 996

Latvia 371

Lesotho 266

Liberia 231

Libya 218

Liechtenstein 423

Lithuania 370

Macedonia 389

Madagascar 261

Malawi 265

Maldives 960

Mali 223

Mauritania 222

Mauritius 230

Moldova 373

Montserrat 1 664

Morocco 212

Mozambique 258

Namibia 264

Niger 227

Nigeria 234

Oman 968

Papua New Guinea 675

Réunion 262

Rwanda 250

São Tomé and Príncipe 239

Serbia 381

Seychelles 248

Sierra Leone 232

Slovakia 421

Slovenia 386

Somalia 252

Sri Lanka 94

Sudan 249

Suriname 597

Switzerland 41

Syria 963

Tanzania 255

Tonga 676

Tunisia 216

Turkmenistan 993

Uganda 256

Uzbekistan 998

Wallis and Futuna 681

Yemen 967

Zambia 260

Zimbabwe 263

Contact information:
Author: Contact with Author

Offender: Cbeyond

   State: Florida   City: Miami
Address: 320 Interstate North Parkway, SE
Phone: 18664245100
Site: www.cbeyond.com

Category: Telecommunications

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