Complaint / review text:
You let me know over an email and an SMS that my monthly Vodacom fees will increase. I signed a 24 Month contract. Isn't that the whole point of a contract to fix the fees at a pre-defined rate. Now you have the authority to increase the monthly fees as you see fit? What is the point of a contract then?
If I want to cancel the contract I get penalized. If I want to reduce the package I get penalized. But you can just change the monthly fees as you wish.