Complaint / review text:
We wanted to change the initial contract and therefore a migration had to be done. The new contract was for R420-00 (200 free minutes, 200 sms' and free data). We contacted the Call Centre (Customer Care) and was put through to the Migration Department as they do not have a direct contact number!!! I then called them again asking if the migration has been approved, which it was and that it only had to be processed. This was to be effective from the 1st of February 2015. The balance owed on the account for Feb was for an amount of R1307,00, which went off via debit order. Come the March account an amount of - R1200 was owed. I called the Call Centre (Customer Care) and to our utter dismay the migration had never been finalized. This has caused undue high cellphone accounts for February and March. A stop payment on the debit order for March was put in place as we refuse to pay this money. I am quite prepared to pay the new contract amount for Feb & March and the rest of the monies taken off must be refunded immediately. This type of incompetence is unacceptable and quite frankly "I am sorry" does not "cut-it" any more. Await a call from CellC.