Complaint / review / scam report
Upgrade for R368 Billed R1777 cause store failed

Complaint / review text:
I have been on MTN for 2 years and in March I upgraded to LG G3 R368 Top-Up Contract. The store failed to activate my limit as they claimed the system failed. I was billed R1777 and I contacted the store who advise me to pay my contract fee and top-up fee, which I did. The next month MTN billed me R548 plus outstanding amount of R1300. I only paid my contract fee of R368. As I have been in contact with the store for more that 8 times complaining and asking them to just cancel my contract as they have done a bad service together with MTN. On ITC I am currently in arrears for R1400 and MTN has cancelled my outgoing services and no one is willing to help me as this was never my fault. Please help me.

Contact information:
Author: Contact with Author

Offender: Mtn

Country: South Africa   State: All Country   City: Gauteng

Category: Telecommunications


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