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Complaint / review / scam report
Cell C
CELL C incorrect debit amounts

Complaint / review text:
I took a Cell C data contract with my FNB Tablet, they put me on a 24 month contract but explained it was a month to month I can cancel anytime by giving 30 days notice. So in March that came to an end and Cell C debited me R279 as I have been paying R98.98 all along. I called Cell C they said my contract expired so I was being charged an out of bundle rate. I was very upset because I was not informed of this new debit amount and I called Cell C and asked to cancel the contract. A week later a lady from retentions called me and apologised and said they did not want to lose me and she said they will put me on my same contract and I will pay same amount and I was promised a refund for the difference in over charge, the refund was never done. This month I was charged a different amount to the R98.98 that was agreed for new contract and when I called Call Centre they said it was pro rata. I am not sure what this pro rata is as I paid for the full month last month. I asked to cancel today and they said I can't I have to pay for remainder of contract, which infuriated me because I was told it was month to month and I can cancel anytime by giving one month's notice. I am sick of Cell C!!!

Contact information:
Author: Contact with Author

Offender: Cell C

Country: South Africa   State: All Country   City: South Africa

Category: Telecommunications


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