Complaint / review / scam report
Cell C
Uncommunicated billing

Complaint / review text:
1/5/2015 my debit order bounced I received msg with the returned amount of 743 from cell c which is the amount I never signed for in the first place... Im a a lots client to cell with 3 contracts with them., but what they did now is not tolerable... I contact them 25/5/2015 to try and understand why I was billed that much I spoke to delmaree who logged a quiery ref5052502739 which was suppose to take 24-48 on Sunday 31/05/2015 called back as there was no feedback yet from cell c... Only to find out the quiey was not yet attended to... On Monday a guy called Tebello called me he tried to explain to me why I was being billed 743 while I signed for 517 when I took my new contract he said in April 2014 I requested for extra data which according to their billing 1 data cost 149 but me I was charged over 200 for that extra gig 517 226=743... I want to know why I'm I paying that much and wen I took a new contract at sandston mall cell c Yusuf said I'm only gonna get 2 gig 1 gig day time then the other at nyt so according to me that was enough as the line was no longer as open like before... But somehow things changed... I need to understand why I'm I being billed ove

Contact information:
Author: Contact with Author


Offender: Cell C

Country: South Africa   State: All Country   City: Head Office

Category: Telecommunications

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