Complaint / review text:
Phoned your billing department to follow up on query 1437248. I logged this query (for a debit order that went of twice) on 31 May.
I received an email 4 days later with this query number, and phoned today (another 4 days later) to follow up on this. With no action on my query as yet as "there is a backlog" I'm told that there is no estimate on when this will be actioned. I even asked if it might be by Christmas and the lady told me that she cannot answer that.
Is there anyone in your organisation that can actually sort this out? Or is it a case of quick sell and no customer service?