Complaint / review text:
Hi, on the 6 June, a cell phone was delivered to me by Cell C couriers. I told the driver i didn't require the contract and was advised that i need to keep the phone and contact Cell C, i contacted them the same day and was advised that an investigation would be done with regards to who agreed to this contract, I was told the phone would be collected and the contract cancelled. I requested the investigation to still be done as they have all my details, work address, id number, bank details etc. On the 16th June i contacted Cell C again to follow up with the process of the cancellation, i was given another reference number and once again told the cell phone will be collected and an investigation will be done. Money was debited off my bank account and the phone is still not collected and nobody has gotten back to me with the investigation details! This is shocking that a service provider would just give a contract to me when i never requested it and to still debit my account after i called them to let them know i never requested this contract! The phone is still in my possession and i haven't heard anything from Cell C! I do not want this contract, cancel it asap!!