Complaint / review text:
My account number with MTN is A0706957 (Cell number 0834624195). My statement reflects that I have used the data with my phone on the 21/05/2014 totalling to an amount of R2115.08 for that particular day. The total data used is 1,564, 998,656. (Invoice number E803402881)
This is not normal as my average usage of data per day does not usually exceed R10 per day, I have queried this with MTN but I do not get proper explanation on this. I was given a reference number 113845547 for my call and complaint with them. This is the first time ever to be billed such a lot of money on data usage and I have not been given proper explanation
Please assist me on this, I need to know how the amount was arrived at for that day. Explanation should include the sites visited and the time duration spent on those sites.