Complaint / review / scam report
Orange South Africa
Late delivery

Complaint / review text:
I ordered a Motoralo Moto E from Orange Store on Tuesday (24 June), because they said 2-3 working days.

I followed the DHL tracking, which said estimated delivery time Friday (27 June), by end of day.

But it never arrived, then I checked the tracking this morning (Saturday 28 June) the site said "we cannot estimate the delivery time"

And so I phoned DHL and they said customs needs my ID number and cell phone number to release the goods. And it will only come on Monday.

I needed the phone by Friday as I am leaving early Monday morning. So now I must make alternative arrangements.

I understand it might not be Orange Store's delay, but don't offer a service of 2-3 days if it will take longer. And why not ask me for the details before I have to phone them myself!

Contact information:
Author: Contact with Author

Offender: Orange South Africa

Country: South Africa   State: All Country   City: Johannesburg

Category: Telecommunications


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