Complaint / review text:
After several attempts to get resolution from Vodacom I have decided that perhaps this may get a response
My last mail to Vodacom complaints line refers below:
Sent: Thu 2014/05/22 10:57 AM
My problems began when I was expecting my first debit order to be called on the 01 March.in the days following I has been given a great runaround regarding the billing process.
Below are the details of the queries, dates and times of my interactions with the Vodacom customer care centre
On the 10 of March I initially called your centre to query why I was not debited after receiving an sms to say that my account was in arrears. I spoke to Treasure on the day at 10:18 am. I was told that my account was up to date and that there was no need to raise any concern.
Later in the month I still had not been debited and recalled the centre to query. On the day at 11:00 I spoke to Bonganikhosi, I was transferred to several other agents, only to be eventually told that the debit on my account had failed and that I would be charged for the failed debit.