Complaint / review / scam report
Afrihost ADSL Migration Nightmare

Complaint / review text:
At the end of May I put in a ADSL line migration request in to Afrihost. Immediately there appeared to be a problem as I was informed by Afrihost's client services that Telkom said that there was an order on my line, and the migration cannot take place until that order has cleared. So it starts: phoning Telkom to find out if there is an order. Nope, the only one is the migration order from Afrihost. After a few more e-mails and phone calls, I receive an e-mail from Afrihost saying that the migration request has now gone through. I request for them to try and arrange to get the line activated, to which I'm informed that there's nothing they can do until the line has migrated. So, I guess I must just be patient. Beginning of July I send off a mail to find out how the migration is going, and I get an e-mail, verbatim to an earlier one, stating that the migration cannot take place because of an order on the line on Telkom's system. What am I to do??? I eventually decide to cancel the whole migration so that I can get the line activated by Telkom. Now I'm told it's going to take another month to migrate the line back to Telkom (yes, that one that could not be migrated).

Contact information:
Author: Contact with Author


Country: South Africa   State: All Country   City: Johannesburg

Category: Telecommunications


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.