Complaint / review / scam report
Cell C
Phone has been repaired 3 times, problem persists

Complaint / review text:
Good Morning
I have many problems with a recent contract that I've taken. - Battery dies within 4 hours although the phone is just used for making and receiving calls / sms. - Phone heats up - Freezing I am very displeased with the cell c service. Contract was taken in February 2014 and the phone has been for repairs thrice already but problems persists. They gave me a refurbished phone which had light scratches on it and the problem seem to have gotten worse. When the phone goes in for repairs, it takes a month to come back and I hardly ever used the phone. The staff at Cell C Chatsworth Centre Durban dont give much information about what has been done at the repair centre, all they say is that the software has been updated and the batter replaced. I am very unhappy about this service. The phone has been taken as a gift for my husband, he needs to use it for business purposes.
I went to the Cell C Chatsworth store on the 28th June to pick up the phone but yet again they give me a refurbished device and that it was exchanged. Which brand new phone comes without a box. I dont have the phn and upto date nobody has contacted me.
Please investigate
Thanks

Contact information:
Author: Contact with Author


Offender: Cell C

Country: South Africa   State: All Country   City: Chatsworth Durban

Category: Telecommunications

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