Complaint / review / scam report
Still taking DD after cancelling contract

Complaint / review text:
I took out a contract a couple of years ago which I made sure I cancelled as soon as the 24 months period ended.

I got confirmation from Vodacom that the contract was cancelled and no further direct debits would be taken.

Then when I checked my account two months later I saw they were still taking the direct debits

I contacted them and they said "this time" they had cancelled it properly and would refund my money with in 14 working days. That was well over a month ago and no money yet.

Now they are telling me I need to get in touch with their account department etc to sort out, when they had previosuly already told me that the refund was being processed.

I now live in the UK and I know for sure that when I move back to SA i will definately not being using Vodacom again, cause they have basically my money

Contact information:
Author: Contact with Author

Offender: Vodacom

Country: South Africa   State: All Country   City: Customer Services

Category: Telecommunications


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