Complaint / review / scam report
Orbitz is not a good business - The W hotel in San Diego

Complaint / review text:
I booked a room for two nights. There were 4 colleagues staying in one room so we booked a large suite with 2 beds. Upon arriving at the hotel we were given a tiny room with one bed. The hotel blamed Orbitz for not ensuring the room we booked was available. When I called Orbitz of course they blamed the hotel for not holding the room. Orbitz would not refund the cost of the original room. They only offered a $20 off future booking coupon! That's absurd. I'll never book with them again.

Contact information:
Author: Contact with Author


Country: USA

Category: Traveling & Tourism


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