Complaint / review text:
Booked 2 flights from Joburg to PE, 7 Aug. Just before I finish the payment of R819 pp after entering my OTP, the booking bombs out. When I start the process again only one ticket is left at that price. So I book it, before it flies away too. The next day I book the 2nd ticket at R1240. A day later (9th) I receive an email asking for a request for payment for my original 2 tickets. Obviously too late now!
I called Mango Refunds, spoke to Chantel, explained, requested a refund for the difference (R420), sent an email. Was told that IT will respond soon. Week later, mailed again, no response. Week later same story. Mailed again, received feedback that my ticket of R819 can be refunded... What's the point? But not the R420 difference of the other ticket. Ended up arguing back and forth for 30 mins, to no avail.
Seems like a customer of Mango is not important enough to retain...
It's a simple principal - if your booking system is to blame, keep your customer happy by going the extra mile.
Sad to say, but at this rate Mango could be the next One Time...
What are the chances of getting a response???