Complaint / review text:
I had made a reservation through Booking.com at the Red Roof Inn, Columbus, OH to stay one night. I later cancelled Reservation, but my credit card was charged. I contacted them and was told I would have to send my statement showing the charge which I did. They told me that they had to contact the hotel which took approximately ten days only to be told that the manager of the hotel said I had called the hotel directly and made a duplicate reservation and that he sent them proof of this additional reservation. This is absolutely not true. They refused to do anything further and I am out $76. This also happened when I cancelled a reservation at the Budget Host Inn in Columbia. I am waiting for my refund on this. Their system is obviously flawed and they don't put the consumer first. I would absolutely not recommend this site to anyone.