Complaint / review text:
I purchased a ticket online on 12/2/08. The ticket was reserved for 01/03/09. I received the confirmation and I paid with my credit card. The day of my trip I arrived to the airport and I was told that my ticket was cancelled because it was not charged to my credit card. I never was notified about this issue. Since I really needed to go Mexico for a surgery on Monday, I asked the Aeromexico's employees to solve my situation. The only answer I received was that I had to buy another ticket, and there was nothing to do about. As a result, I bought another ticket for 800 USD. The ticket reserved at first was 441.94 USD. Please, let me know if there is something to do.