Complaint / review / scam report
GTASA - Global Travel Alliance SA
Failure to cancel contract

Complaint / review text:
I attended a presentation in Groenkloof, Pretoria on 27/08/2014 and was sweet talked into signing an agreement and was given no time to go through the document. After discussing the concept with my husband he requested that I cancel immediately as our financial situation would not allow us to enter into this agreement.

I sent an email on 28/08/2014 to cancel the agreement. I received a polite phone call from the branch manager offering me an even cheaper membership to which I declined per email requesting cancellation once again giving valid reasons. Again, I was contacted and given yet another quote telephonically. On asking if I would receive all my monies back should I decline, I was answered yes. I then emailed the branch manager for the third time to request cancellation and forwarded the email to Karen. All this correspondence was done in a period of less than 5 days. I have as yet received no response from the above mentioned company.

I want to cancel this agreement with immediate effect as was first requested by myself on 28/8/2014 and request that the payment of R9124.00 that was deducted from my bank account be reversed.

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: South Africa   State: All Country   City: Groenkloof

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 25, 2021 2:27 PM
Dear Valued Client

We write to you from Global Travel Alliance. We wish to confirm that your request has been successfully resolved. We apologize for any inconveniences experienced.

We wish to remind you that our membership stands firm as a top tier travel discount product. Our work to ensure transparency between our suppliers, who offer us discounts, and our members is our top priority.

Should you wish, your membership can be reactivated on a month-to-month basis with no activation fee due. We trust the value we have to offer will speak for itself should you view our specials on our website.

We value our client’s feedback and to that end, we are excited to announce our new affiliate program. This program is transparent, at no additional cost and will provide our members with the chance to gain membership rewards which will compound their travel savings.

Please visit our website at www.globaltravelalliance.co.za where we will be announcing our new rewards and extra-savings program.

Kind Regards
Global Travel Alliance
[email protected]
021 833 7200
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