Complaint / review text:
I purchased a ticket in July through Cheapoair on Air China from Miami to China. I scheduled the return for Sunday, 26 OCT so I could give lectures in Miami on Tuesday, 28 OCT. Several days ago, Cheapoair told me China Air canceled the flight on 26 OCT and that I could return on 27 OCT. They then scheduled my return to New Orleans rather than Miami.
These changes mean that 1) I would have to miss my long-scheduled activities on 28 OCT and 2) would not return to Miami. After spending 2 unsatisfying hours on the phone with Cheapoair, they told me that they would not refund my ticket unless I paid them $200 penalty. I am ready to re-book with Air China for less than the original price I paid Cheapoair. Moreover, there still are tickets on Sunday, 26 OCT - only in a more expensive category. I am very unsatisfied with Cheapoair's service and WILL NEVER PURCHASE A TICKET WITH THEM AGAIN.