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Complaint / review / scam report
Air Asia
AirAsia-worst customer service - worst refund policy

Complaint / review text:
I Booked my ticket through Airasia website and i paid it through net banking, I didn't get the confirmation so i called them to ask for booking no. They said they didn't receive any payment yet and asked me to wait for 24hrs for confirmation but my flight was one day after my booking. I waited for 24hrs and called them they said they didn't receive the money and asked me to send proof of net transfer like bank statement and net transfer receipt, I did sent it to confirm but they reject it saying they didn't receive the money and they can't issue the ticket and asked me to contact my bank, then i rebooked the ticket through agent and flew on the same day of my booking date, Then after one day of flying, Airasia confirming my ticket which was "expired" - previous day ticket to fly " yesterday " not " tomorrow ".

To fly in Air Asia you have to do "time travel", because they confirm your ticket only after the flight leaving.

Ticket Amount: Rs. 44000.00

Still Waiting for my refund
... Airasia... I will never fly with them..
Don't pay them through online its a scam...
They take your money and they play with your head...

Contact information:
Author: Contact with Author


Offender: Air Asia


Address: Jalan KLIA S3, Southern Support Zone, KLIA Sepang
Phone: 600859999

Category: Traveling & Tourism

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