Complaint / review / scam report
GTASA - Global Travel Alliance SA
Delay in refund of deposit

Complaint / review text:
A few months back my wife was called by one of their agents offering her a weekend away for two all she had to do was to attend a presentation without any obligation.

We attended this presentation only to find them asking if we have credit cards. We said ye and at the end of the evening we found ourselves being convinced to join their package.

Shortly after this we had a bereavement in the family and i had to write them a request to cancel the agreement and get a refund of the deposit. The same deposit was paid by my wife using her african bank card.

Now i am being sent messages by this company asking me to provide them with proof of payment. This surprises me as they sent me a statement showing the deposit was received by the same company. They also go further to threaten me with legal action, but as far i can remember is that they owe me the money. Please assist us with this matter.

Contact information:
Author: Contact with Author


Offender: GTASA - Global Travel Alliance SA

Country: South Africa   State: All Country   City: Cape Town

Category: Traveling & Tourism

comment

Global Travel Alliance Group January 25, 2021 12:34 PM
Dear Valued Client

We are sorry that you are dissatisfied with Global Travel Alliance and that you feel that you were tricked into buying the membership.

At GTA we take the integrity of our sales and marketing very seriously. We urge you to contact our customer care, so we may ensure that your matter has been dealt with effectively and resolved.

We ensure you that our company is fully compliant with the Consumer Protection Act and we have every intention to comply and fulfill our members requests which are in line with the Act.

We wish to remind you that the membership stands firm as a top tier travel discount product. Our work to ensure transparency between our suppliers, who offer us discounts, and our members is our top priority.

Should this matter be resolved satisfactory, and should you wish, please note that your membership can be reactivated on a month-to-month basis with no activation fee due. We trust the value we have to offer will speak for itself should you view our specials on our website.

We look forward to hearing from you.

Kind Regards
Global Travel Alliance
[email protected]
021 833 7200
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