Complaint / review text:
My 18 year old daughter took the Megabus from Ann Arbor to Chicago. The first bus arrived on time yet only had about 15 seats open.
However there we about 60 people waiting to get on! The driver said there'd be another bus soon. An hour later another bus arrived and they left for Chicago, yet the driver apparently got lost near Chicago and passengers were helping with directions! The delay caused my daughter to miss the train out of the city back to campus and had to take a $90 cab ride!
Terrible customer service. NEVER using Megabus again!